Frequently Asked Questions
Everything you need to know about our premium Scandinavian windows and doors.
What is the typical lead time for custom window orders?
Since each product is bespoke and manufactured to your specific dimensions in Sweden, our standard lead time is typically between 8 to 12 weeks from the date of final technical approval.
Do you offer professional installation services?
Yes, we provide an expert installation service across the UK through our certified team to ensure your high-performance units are fitted for optimum thermal efficiency and airtightness.
What kind of warranties are included with Norrsken products?
We offer a comprehensive 10-year warranty on our timber and aluminum-clad frames, 10 years on the glass units, and 5 years on all ironmongery and hardware components.
Are your windows suitable for Passive House projects?
Absolutely. We specialize in ultra-high performance triple glazing with U-values as low as 0.7 W/m²K, making our range ideal for Passive House and low-energy construction.
How do I receive a quote for my project?
You can upload your architectural drawings or window schedule via our website's 'Request a Quote' page, and our technical team will provide a detailed estimate within 3-5 working days.
Can I visit a showroom to see the products in person?
Yes, we have a flagship showroom in Poole, Dorset, where you can experience the build quality and operation of our full range of lift-and-slide doors, casement windows, and entrance doors.